Your reviews should win guests back, not pile up unanswered.
Grace runs your reviews — replying to the glowing and the painful in your own voice, catching every one within the hour, and winning back the guests who drifted away. Nothing goes public until you approve it.
Meet Grace — one teammate on your AI teamSarah Kowalski
Google · 12m agoBest pasta in Kreuzberg, hands down. The carbonara was perfect — guanciale crispy, sauce silky. Marco came out and told us about the 48-hour dough. We're already booked for Friday.
Thank you Sarah — Marco and Elena both lit up reading this. The 48-hour dough is a labour of love, so it's wonderful the carbonara landed. See you Friday; we'll save you a corner table.
What Grace runs
Sounds like you wrote it
You read it before they do
Never says something untrue
Gets better every week
Tells you what guests really feel
Brings drifting guests back
From a review to a reply that wins the guest back
Reviews land all day across Google, Yelp, and TripAdvisor. Grace writes back the way you would — grateful for the kind words, gracious about the hard ones — and waits for your okay. You stay in control of every word, and the painful reviews become a chance to win someone back.
- Caught within the hour, everywhere you're listed
- Written from your past replies — it reads like you
- Only true details, pulled from your own menu and hours
- Win-back notes that turn an unhappy guest into a returning one
Know how guests feel, before they stop coming
Grace listens to what guests keep saying about your service, food, and room — and warns you when the mood shifts, while you can still do something about it.
What waits for your okay
“The carbonara was the best I've had outside Rome — pancetta was crisp, eggs silky. Service was warm without being intrusive.”
Sofia, grazie mille! Our chef makes the carbonara just the way he learned it in Trastevere — pancetta, never bacon. We'd love to have you back soon.
“Pizza was fine but we waited 35 minutes past our reservation time. No one apologized or checked in.”
Marcus, we're truly sorry — that wait isn't the welcome we want to give anyone. We've added a host on Friday nights to keep things on time. Could we make it right with dinner on us?
How Grace replies in your voice
Grace catches every review
Google, Yelp, TripAdvisor — picked up within the hour, so no guest who took the time to write is left feeling ignored.
A ready reply waits for you
Each one drafted in your voice, the facts already true. You approve, edit, or skip with a tap — usually from your morning note, before the day starts.
It posts, and Grace remembers
Approved replies go out under your name. The choices you make teach Grace your taste, so next week's drafts feel even more like you.
Questions, answered
Your restaurant should be working harder than you.
Start with a free report. See the first issues this teammate would handle for you — before you connect a thing.